> This is all I want from any service that I buy from. Good, responsive support without scripted responses and black hole email addresses.
Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?
Telling the OP that this is the case. Offering them the opportunity to supply evidence to the contrary.
The standard line in cases like this (whether it's a frozen payments account, a rejected app, or a suspended social media account) is that you can't tell someone what rule they broke, because this gives too much informative feedback to actual malicious actors about how they got caught. I call bullshit. Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem, purely an excuse used by giant companies to justify their systematically hostile (and cheap) approach to customer service.
> Until someone can demonstrate that this is an actual problem, I will believe it to be a fake problem
If a payment processor suspects money laundering, it's illegal for them to tell the business that. Under anti-money-laundering legislation, this is considered a crime called "tipping off": https://onlinelibrary.wiley.com/doi/10.1002/9780470685280.ch...
(Disclaimer: Used to work at Stripe, but not on this particular area. Not an expert on either the law or Stripe's policies.)
Many commenters in this thread are saying OP's account was frozen because of suspected fraud/money laundering. If that's true, what would "responsive support without scripted responses and black hole email addresses" entail?