Depending on the type of product, maybe a discord/slack community?
Aside from that, unless I'm super invested in a product, the feedback mechanism needs to be ultra low friction.
This example is probably outdated now, but I remember I used to use Visual Studio's smiley/frowny feedback that was (IIRC) in the title bar: click the frown, type my complaint, click submit.
Sometimes multiple choice works too, BUT: the button should be something like "Submit Feedback Now" not "Next"! If it's a "Next" I assume that means 10-100 more questions, including and my SSN and home address.
^^ just some rando's opinions. Take em or leave em.
Aside from that, unless I'm super invested in a product, the feedback mechanism needs to be ultra low friction.
This example is probably outdated now, but I remember I used to use Visual Studio's smiley/frowny feedback that was (IIRC) in the title bar: click the frown, type my complaint, click submit.
Sometimes multiple choice works too, BUT: the button should be something like "Submit Feedback Now" not "Next"! If it's a "Next" I assume that means 10-100 more questions, including and my SSN and home address.
^^ just some rando's opinions. Take em or leave em.