> "So it's okay to teach people how to do it faster and better."
If and when they want to learn, sure. But the article is specifically about how you respond to people who don't want to contemplate change, let alone implement it.
Particularly, it's about the non-trivial cases where it would take hours to unravel the goals, features, problems and dependencies of their current 'system' to make an intelligent recommendation, to say nothing of breaking down time, capital and retraining costs to implement it.
If and when they want to learn, sure. But the article is specifically about how you respond to people who don't want to contemplate change, let alone implement it.
Particularly, it's about the non-trivial cases where it would take hours to unravel the goals, features, problems and dependencies of their current 'system' to make an intelligent recommendation, to say nothing of breaking down time, capital and retraining costs to implement it.