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100% and not just in tech: when a party’s incentives aren’t aligned with yours, you’ll often find yourself getting little help or even working in opposition to each other. We recently experienced this with filing for a health related insurance claim. My wife wondered why they kept losing stuff, not doing what they promised, or asking for more paper work. I kept explaining to her that while not necessarily malicious, they have very little incentive to improve that department.

Always try to find partners or counter parties who win when you do as well. I know we don’t always have that luxury but sometimes a little headache initially is better than being stuck with someone who works in opposition to you in the long run.

Thanks so much for sharing your story. We are in the process of outsourcing some of our Jenkins functionality and these stories are useful to hear.




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