The keyword here is infrastructure platforms. When those change, everything built on top has to change with it and this create work for people.
I could imagine what happen if gmail would suddenly become a paid platform with no free tier. Users would have to change very single account they got in the world that is tied to that email, and I know in some cases you might need to contact support (through email) or use a recovery password. A lot of peoples identity is tied to a free service, a "freebie" given by a for-profit company.
I fully agree that users have some outsized expectations on free infrastructure platforms, through I wouldn't blame that on the user. User's don't generally have much choice in what platform their bought products is built on top, but it is them that feel the effect first when the bottom layer is changed under their feet.
I could imagine what happen if gmail would suddenly become a paid platform with no free tier. Users would have to change very single account they got in the world that is tied to that email, and I know in some cases you might need to contact support (through email) or use a recovery password. A lot of peoples identity is tied to a free service, a "freebie" given by a for-profit company.
I fully agree that users have some outsized expectations on free infrastructure platforms, through I wouldn't blame that on the user. User's don't generally have much choice in what platform their bought products is built on top, but it is them that feel the effect first when the bottom layer is changed under their feet.