Eh, even if it happens everywhere it’s frequency is different and some companies are easier to resolve it than others - I much prefer my chances with Microsoft than with Google for example.
I found working with Google people impossible, which includes on the account side. They are rude and unhelpful.
I had an issue where the domain verification system Google uses was broken. There was a backend issue on their side where the Google Webmaster Verification worked fine but their Cloud Run product couldn't read it. Rather than help me their product manager said that Cloud Run was a preview service so it was my fault for using it- and then he preceded to recommend another service instead, although that service was also in preview.
This is just one example of many. GCP is the only service I've used where product managers will straight up insult and lie to users, and they'll do it publicly too (following their accounts on twitter is almost hilarious for how rude they are). Unless your company has nine figures in revenue GCP will happily crap all over you.
> I found working with Google people impossible, which includes on the account side. They are rude and unhelpful.
I ran a business on GCP and paid for the $150/month support option. I was honestly pretty amazed at how good the support was (like, multiple google engineers stepping through my code line by line to find the root cause of an issue). For $150 a month (and only a few thousand a month total GCP spend) this seemed like a really good deal and included 24/7 4-hour response times.
This was at least five years ago however - no idea if they still offer this plan today.
Having experience on both MS and Google platforms for our multi-cloud product, I can confidently state that Microsoft is far more responsive than Google.
