I've been saying for a while now that the big tech companies have a strong desire to embed themselves into all our lives, and become a central part of our lives: but the all seem to forget that "with great power comes great responsibility" and none of them want to provide the level of support required to prevent people losing everything important in their life due to a stupid technical problem.
It's well overdue time they realised that if you want to be the sole way people communicate with each other, pay their bills, communicate with the government, and hold cherished memories, that they have a strong responsibility to provide a very strong level of support to prevent people from losing their entire online identity - and thus their entire offline identity as well.
Its interesting how wrong they are when dealing with the daily lives of the lower class or people who don't have a big voice. There's no ROI in helping an elderly person maintain their dignity nor cancelling a couple of Native American accounts because their names don't seem correct to them.
What really bugs me is that the employees of the Google seem to have their own political agenda, but none of that includes the people the company is actually ill serving. I guess that's just not cool or edgy. Its the company they work for that has become a tyrant.
It's well overdue time they realised that if you want to be the sole way people communicate with each other, pay their bills, communicate with the government, and hold cherished memories, that they have a strong responsibility to provide a very strong level of support to prevent people from losing their entire online identity - and thus their entire offline identity as well.