On: TIFU by using Stripe as a payment processor for my...

[xyzzy_plugh]

Serious question: what's the alternative?

[selfhoster11 → xyzzy_plugh]

Paying for Slack so messages don't get lost?

[pygy_ → xyzzy_plugh]

Zulip is pretty good for this.

By default, you have a linear, IM-like UX, but it is trivial to fork conversations on specific topics.

[JasserInicide → xyzzy_plugh]

There's these things called "forums" that we used to use...

[hairofadog → xyzzy_plugh]

I’ve seen Discourse work pretty well for public-facing support.