Tesla after-care is amazingly bad. Falling through the cracks will leave you up a river without a paddle.
You have to be an astute Tesla purchaser to avoid all the “easy” pitfalls. Which simply summarizes to: Don't buy anything that has a weird option. Don't expect to be retro-fitted for anything, and get whatever it is in writing.
With my Model 3, I bought one used from Tesla and it originally came with premium connectivity forever. However, when I purchased mine, it was supposed to only be active for a year (this was the standard deal for used car purchases from Tesla at the time). I still have it 2 years later. They probably have a filter/cutoff by vin # that says who gets premium forever and doesn't filter for sold/resold by Tesla..until they fix that glitch. It’ll happen one day, I’m sure.
The latest pitfall is service. If you have a problem, the only way to talk to someone is to go to the service center. If you have a problem afterwards, you’ll end up as a ticket in the system and no one will get back to you in a timely manner.
Service story time;
I had my car serviced for a bad LTE board. It took them several days to diagnose this. When I picked up the car, they had taken apart the panels in the trunk. My mobile connector was in the trunk, and they forgot to put it back in when re-assembling the car. I didn't realize this till the day after I picked up the car. I called as soon as I found this out and could not get a live person at the service center. The call center could only put a ticket in and they'd get back to me in 72 hours. In cases like this, time is of the essence, the more time that's passed, the more likely that my mobile connector would go missing. Anyway, after a lot of calling, no one could get me in touch with someone at the service center. no one. I couldn't drive back down there myself for 5 days. When I finally got there, the service advisor didn't even go ask the tech who worked on my car where the connector was. He just gave me a new one. Very frustrating.
You have to be an astute Tesla purchaser to avoid all the “easy” pitfalls. Which simply summarizes to: Don't buy anything that has a weird option. Don't expect to be retro-fitted for anything, and get whatever it is in writing.
With my Model 3, I bought one used from Tesla and it originally came with premium connectivity forever. However, when I purchased mine, it was supposed to only be active for a year (this was the standard deal for used car purchases from Tesla at the time). I still have it 2 years later. They probably have a filter/cutoff by vin # that says who gets premium forever and doesn't filter for sold/resold by Tesla..until they fix that glitch. It’ll happen one day, I’m sure.
The latest pitfall is service. If you have a problem, the only way to talk to someone is to go to the service center. If you have a problem afterwards, you’ll end up as a ticket in the system and no one will get back to you in a timely manner.
Service story time; I had my car serviced for a bad LTE board. It took them several days to diagnose this. When I picked up the car, they had taken apart the panels in the trunk. My mobile connector was in the trunk, and they forgot to put it back in when re-assembling the car. I didn't realize this till the day after I picked up the car. I called as soon as I found this out and could not get a live person at the service center. The call center could only put a ticket in and they'd get back to me in 72 hours. In cases like this, time is of the essence, the more time that's passed, the more likely that my mobile connector would go missing. Anyway, after a lot of calling, no one could get me in touch with someone at the service center. no one. I couldn't drive back down there myself for 5 days. When I finally got there, the service advisor didn't even go ask the tech who worked on my car where the connector was. He just gave me a new one. Very frustrating.