Amazon's only return unopened items unless faulty policy is something that is customer unfriendly compared to a typical big box store. And as far as I know, you have to go to a shipping office to ship the return back. Can you just print a label and wait for the post man to come pick it up for no cost?
Not true. Amazon's response to support requests is, in my experience, "we're overnighting you a new widget. do whatever you want with the old one."
This isn't documented, but it's how things have always worked for me. Sometimes my request is "the item in the description is not the item I've received" and I eventually give up after receiving the same wrong item 4 times. That's how ingrained the process is; they don't read my email, they just mail me a replacement. Oh well.
I'm not really sure what the actual return policy is, but both of my friends had had the kindles for a while before they broke them. They then contacted Amazon to see what their options were and got replacements for free.
I just returned an unopened item. I just printed the label, put it back in the original shipping box and left it on the porch for the mail carrier to pick up.
