I think it has changed a lot during the last 2 decades. Nowadays most younger people are able and willing to speak enough English to deal with typical tourist concerns just fine. For people over 50 it might still be different unless they are 100% proud of offering good service to tourists.
I am not an expert on the matter because I always try to practice my French when being there. So those who are not willing or able to communicate in English I would never notice. Sometimes it happens that some I could understand decently well in French switch to English and I get difficulties to understand what they are trying to say. Not disturbingly often I'd say.
