>Providing support should be required by law. If you run a service that people depend on for any of the requirements of modern life then you should provide real live human support 24/7/365 or be liable for treble damages and equal fines for all harm this corner cutting costs.
Yes, exactly this! Unfortunately many people will see this as socialism and reject this kind of regulation.
A lot of people also believe the unintended consequences would either take away many things people love, or that it would be so commonly violated as to be toothless and become legislative tech debt.
Yes, exactly this! Unfortunately many people will see this as socialism and reject this kind of regulation.