Sympathy for Apple or not, the issue is that this proposed solution by Apple obviously isn't scalable.
So if the solution the problem isn't scalable, is it really a solution?
And if Apple, a company renowned for their uncanny ability to identify novel, game-changing solutions to problems produces this as their 'solution' can you honestly say that they gave it their all on this one?
They’ll get to find out if it’s scalable with this iteration of their repair program. It’s quite likely that only a small fraction of people will be interested in self-service repair, but if that assumption turns out to be false Apple would have to design another iteration of the process to improve accessibility.
So if the solution the problem isn't scalable, is it really a solution?
And if Apple, a company renowned for their uncanny ability to identify novel, game-changing solutions to problems produces this as their 'solution' can you honestly say that they gave it their all on this one?
Apple can't win here if they don't try.