Enterprise plans no longer come with "premium" support either, you are looking at 20% over contract value to get a similar level of previously included support and an SLA. To be fair, CloudFlare provides a lot of services for free and $20 premium plan with upgraded support seems like a pretty good deal!
For any form of business endeavour that would be the obvious lowest starting point. For private users a $20/mo. price tag for registering one or a few domains would turn effective TLD pricing on its head. Suddenly owning a single .net domain is no longer $20 per year like it is with all the other thousand registrars, but instead it would be $260 per year.
Cloudflare's kind policy of zero markup on domain registrations on a free plan is remarkably generous. OK, sure, the traffic data has an obvious value to them, but maybe the support environment could improve with, I dunno, a tiny 5% markup.
