I mean I don't disagree that they should have something, but sometimes one has to put things into perspective. Also I'd argue it's more many many people paying 100/1000's of dollars, to stay within the 20's tier you're probably using free tier + extras. Being a "big cloud" customer might not be the best choice, the support surface is a lot bigger for GCP than something like DO, Linode or other low-cost providers.
Sounds a bit like gatekeeping maybe, but I understand that support is a separate product.
Sounds a bit like gatekeeping maybe, but I understand that support is a separate product.