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I am super surprised by your comment, because thats exactly the question I asked my friend yesterday. I am trying to implement a ranking system on my website, so I asked my more experienced friend about it and he recommended me one book: Programming Collective Intelligence Building Smart Web 2.0 Applications by Toby Segaran, O'Reilly

http://shop.oreilly.com/product/9780596529321.do



I just got that off my shelf, and page 25 says to use the arithmetic mean. I can't see anywhere where it talks about outliers or better averages.




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