> The good news is that there are backups, and Atlassian retains them for 30 days. The bad news is that while the company can restore all customers into a new environment or roll back individual customers that accidentally delete their own data, there is no automated system to restore "a large subset" of customers into an existing environment, meaning data has to be laboriously pieced together.
I never understood this. Then why just not restore the entire server and let the „smaller subset“ of previously unaffected customers eat crap? The whole story would have been „sorry for some reason we had to reset to our backups from yesterday, newer data was lost“, and at the outage would be over in <6h.
I never understood this. Then why just not restore the entire server and let the „smaller subset“ of previously unaffected customers eat crap? The whole story would have been „sorry for some reason we had to reset to our backups from yesterday, newer data was lost“, and at the outage would be over in <6h.