I couldn't agree more. The annoying part is when they ask you to call them so they can verify your identity.
It is a safe assumption that they don't do voice recognition, so why do they think I can't just spell the same numbers out loudly I'd have sent in an email...?
Banks are as annoying as you can get for this. Imagine being cold-called and being asked some questions to prove you are who you say you are.
Imagine then the correspondence the same bank sends in various forms about keeping the same information to yourself to prevent your account being compromised.
It is a safe assumption that they don't do voice recognition, so why do they think I can't just spell the same numbers out loudly I'd have sent in an email...?