It’s probably just because they had the choice of either focusing all their energy on fixing the problem asap or setting aside some of it to write a more detailed description that’s also fit for public consumption. Given the severity, they probably chose the former since whatever descriptive, reassuring description they put out there isn’t going to be actionable anyway.
Hi folks. As the CircleCI CTO, I appreciate your patience here and all the feedback. It's true that we are focused on getting customers moving again over sharing more detailed information, but will aim to do better in providing a bit more in our updates. status.circleci.com provides real time updates for both how we're tackling outages and more detailed incident reports. We will post more information there about this incident once we are on the other side and have comprehensive detail.
