> There's more to being a leader than shipping a volume of features, you are also an important figure in the lives of your team and they need you in a time of crisis.
It sounds distasteful only because the vast majority of bosses out there aren't worthy of the mantle. An individual's relationship with their immediate boss is one of those intimate things in life and it deserves sanctity.
Help your people and don't be a dick and you'll be amazed at the bounty of unearned gratitude that comes back around -- and often not just once, but continuing for years. Being a good boss is "the gift that keeps giving" to good bosses everywhere.
I’m not saying this as any kind of brag. To be honest, I ended up as a manager by accident and when the team grew too much I found someone else to do it. I still work at the company and come by to help the team out once in a while. That shift happened about 6 months ago.
My wife caught COVID last month while I was out of town. Since I continued testing negative, we decided that I would stay at the farm until either I tested positive or she tested negative. I posted a message on Slack explaining where I was and why, just as a “why is Tony joining all meetings remote this week” kind of update.
Immediately, three of my previous reports reached out directly to let me know that they were more than happy to drop off anything she might need: groceries, medication, Dairy Queen, anything. That is the kind of relationship a manager/leader and their reports can have. We’ve never really done much outside of work socially. We do the odd team dinner to mark special occasions. Two of them have had car trouble and are handy but didn’t have the tools they needed; I had the tools (tubing bender for a brake line, electric impact for getting a stuck bolt out) and dropped those off on the weekend.
The big dance I have always tried to do is make us into a team that always has each other’s back. I’ve made it clear that sometimes The Business wants us to do weird things that don’t always make sense and we’ve gotta just do it, but in general I’m doing my best to shield them from nonsense and help make sure we’ve got an environment where everyone can do their best work.
I dunno, it was all an experiment and it seems to have worked out.
I think some of that is a lot harder to when remotely, though. You can't do team dinners, and the alternatives feel forced to me. It's also a lot harder to socialise with people that you only interact with a few times a day (if you're asynchronous) because they don't feel like a part of your life like in-personal colleagues would. So it ends up being a very I'm impersonal relationship.
During the time of COVID I've had two jobs, one where the culture is (usually) to keep the cameras on at all times, and one where the culture was to keep the cameras off even when speaking.
There are benefits to the latter approach ... I could futz around on my phone in particularly boring or useless meetings. But keeping the cameras on does make connections feel more personal and overall I prefer it, particularly for small meetings.
Plus, everyone gets to see my dogs roughhousing in the background.
>> I could futz around on my phone in particularly boring or useless meetings.
The fact those meetings are occurring is a failure of the culture, and especially the move to WFH. It's been the key differentiator for me post-COVID; companies that are begrudgingly remote try to keep the office norms in place, just now remote, vs the companies embracing remote finding new workflows, which means leaning on async communication, collaborative documents, etc, instead of meetings, and synchronous meetings only when absolutely necessary.
And it's been eye opening; in those former cases, no one wanted "social" Zoom meetings, myself included. But in those latter, people asked about it, championed it happening, etc.
People only have so much time they want to be in meetings online, and making sure it's used to build team bonds, instead of squandered on business problems that could be solved other ways, seems like a huge part of making remote be successful.
I mostly agree, but I have some resistance to those "social" meetings. I'd rather spend that time working, and I'd never take a social call like that outside of work hours, like I see it happen in other companies.
A significant component of that is that my only work experience is in a fully remote team of varying time zones. I imagine that changes the perspective of how these things should go compared to someone who's used to the social interactions of the office.
I might be off here, but I have only been able to feel this sports-like team behaviour in actual sports teams when no money is involved; where everybody tries to be the best and at the same time help their peers to be their best, for no actual personal gain or interest.
On the professional world, where money and titles are put on the head of people, things hardly ever go that way, I believe for many reasons but mainly due to competitivity.
Regardless, really happy to hear your experience and story. I'd love to be at an actual team as you put it.
Of course this looks like the fruits of your leadership (“not to brag”) from your perspective. On the other hand it can look different from the other side when you see your peers jump at the opportunity to please the boss.
As long as one is the person with the authority in a relationship one cannot really know which option it is.
Yeah, that was the part that really gave me pause. While there was always a clear "I'm the guy that you have to listen to" relationship when I ran the team, there wasn't ever, from what I could tell at least, any real attempt by anyone to try to suck up or anything. And now, they've got their own manager to try to suck up to if they want to, but the new guy seems to have a similar style as me (he was the senior-most person on the team when I left).
The other piece is that this team has done this kind of stuff in the past for each other. As an example, one guy blew a timing belt on the highway about 150km out of the city (on Sunday night coming back to town for work Monday morning). Two of the other people on the team loaded up tools into their truck and drove out to meet him, try to see if they could fix the car on the side of the road, and when they realized they couldn't they towed it away from the road and gave him a ride back to town.
I mean, I could be misreading this, but it seems like I, without really knowing what I was doing, put together a really tightly gelled team that jumps at the opportunity to help each other out. And in the process, I guess I got to be a part of that even after I left.
>An individual's relationship with their immediate boss is one of those intimate things in life and it deserves sanctity.
I think there's a fundamental divide between people. Some see the workplace and the people in it as an integral part of their life. Others see it as a place they spend 40 hours a week that enables them to live their actual life. Neither are wrong and I think a lot depends on the type of company you work for. For me personally there's nothing intimate or sanctified about my relationship with my boss.
But I do agree with your general point. Being someone's boss can have a large impact on their life. I'd reach for terms like responsible, ethical, or kind.
I’m of the former opinion and it boggles the mind a bit thinking that some people view the place they spend the majority of their waking hours as ancillary to their “real life.” Maybe my real life is just boring though :p
I felt it was part of my real life. But after leaving the first company (then each subsequent company) I almost never saw any of them again.
People put on a polite friendly face at work, but that doesn’t mean they’re your intimate friends. Sometimes, but I think it’s not so common as you’re implying.
For me, the definition of what is "real" is: will I continue to be engaged if I didn't have to, e.g., if I was free of my need to work. My boss doesn't fall in that category, my friends (childhood / some good friends I made in my career) do. Is it possible to have a great boss who you can also consider a friend/mentor well after you are not working for them? Definitely, but that doesn't happen that often. So in absence of having that kind of relationship, yes, they are ancillary to my real life. How much time I spend with them in the work setting has nothing to do with it.
Of course it is part of my real life. Doesn’t mean that I necessarily like it, though. And I would be doing something else if I could. (Don’t tell my boss^W^W my noble leader though.)
"live their actual life" is a subjective view. For lots of people what they do at work is part of their core identity and an integral part of their "actual life".
Sure. I was of course referring to the fact that they have to work in order to survive.
And once you have to do that it might be prudent to let it become a part of your identity. It is after all something that you have to do for half of your waking time outside of weekends and vacations.
Once you say that “they need you [the manager] in a time of crisis” you are putting the tragedy in a work-related context. The crux of the issue is the tragedy that happened. Not how the supposed leader responds to it.
The worker bees can get space to grieve alone or among their peers.
> Once you say that “they need you [the manager] in a time of crisis” you are putting the tragedy in a work-related context.
Sometimes all that’s needed is for the manager to not be a giant fucking dick.
My aunt passed away a few years ago, and I took a few days off work to go to her funeral (a few hundred miles away).
When I mentioned that I was going to take a few days bereavement leave, my manager at the time responded by rules lawyering whether the death of an aunt qualified under the company’s bereavement policy (it did). He otherwise said all the right things, but that’s what I remember nearly 10 years later.
Several years ago, I lost a friend to cancer. He had previously worked on my team, and was well liked there. My boss at the time, who I adored and still do, hadn’t known him as well but understood that his death devastated to me.
I came in on a Saturday to let the team know of his passing, and to work. We had scheduled a weekend hackathon—if I recall, this had been my idea originally.
My boss, very sincerely concerned, asked me, “why are you here? You can go home.” I told him there’s no where else I’d rather be. That wasn’t only because he was such a great boss, but that was a large contributing factor. He kindly, gently said he understood and that I should stay and contribute whatever felt comfortable and leave whenever that felt like what I needed. That didn’t make mourning feel any less difficult, but it made me feel like I was right that work was where I needed to be that day.
My point is not that this is the form all leadership should take. It’s true that giving people time off to mourn is almost definitely the best default. But there is a compassionate kind of leadership that can be this welcoming and compassionate comforting.
My limited experiences of grief has shown that I react largely the same way at first, and then later probably need that time off. So I'd rather come in and get some work done until things really hit home, and then take that time. Others clearly need the time right away instead.
I think a lot of people still don't realize that everyone deals with emotions differently, even though they've been told that a lot in the last few decades, and perhaps a lot longer.
Yeah I react similarly to what you describe, and if I recall I did take some time off to grieve later.
And yes, I agree that a lot of people have trouble recognizing different ways people process emotions. It’s been a persistent thing in my life, I’m well over in the differently column for a lot of people (ADHD/autistic).
That was the right move by them. But I can’t say that it takes much compassion to in order to allow/remind an employee that they don’t have to work on a Saturday (hackaton).
The compassionate part was being emotionally receptive to hear and understand why I wanted to be there in the first place despite it not being his instinct about what I needed, to trust me that I knew what would be best for me, and to gently remind me—without pressure—that it would be okay if what I needed changed. I understand that’s a bunch of emotional nuance, which may still not come across. But that nuance can be really hard for even close friends to get right when the other (or both) are grieving.
If he had merely offered to let me go home—or, worse for me, insisted—I would agree that it wasn’t particularly noteworthy as far as compassion goes.
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