I was a paid Google Apps (aka gsuite and maybe some other renames?) administrator. In response, I got access to a real person to answer the phone and not be empowered to do anything useful.
When I got a Google Home device it would not work to recognize my voice during the setup process and I eventually ended up somehow in contact with Google support. It was surprisingly one of the best support interactions I've actually had with probably almost any company out there. The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report. They reached out to other employees and their supervisor to try and find a solution. Weirdly the work-around ended up being them asking if I had an old phone I could try to do the setup on. It ended up working on the old phone and would not work on the other phone I had.
Moral of the story is when you do get ahold of Google Support they actually can sometimes be some really good help. It would be great if this was a more accessible option for people.
> The person I was speaking with via a chat had no solutions to my problem but was creating a bug report for the problem and asking for lots of details to fill out the report.
That would have been nice. The people I interacted with were not empowered to write bug reports (or chose not to), and suggested the community forums.
Yeah I was actually pretty surprised. I totally expected to get sent a link to their Q&A and be basically told "goodluck". But they stuck with me for quite awhile trying to figure something out.
