Maybe off topic, but what % of surveys are answered?
We get survey requests from our main vendor. Generally the experience is not great, which I consider is systemic to the company. So replying negatively to a survey seems like it will bring down blame on the engineer who handled the case.
When an engineer does a great job, it feels like I should fill out a positive survey. But then I'd expect the vendor would feel '8+ out of 10 businesses have rated their interactions highly'.
So I never reply to the surveys.
I do try and provide constructive suggestions on our regular calls with our vendor.
