>All that to say KPIs themselves are not the problem. Shitty leaders who choose KPIs improperly are the problem.
Deciding to govern by KPIs presupposes that we have KPIs that are chosen well enough to beat subject-matter-expert judgement. I think if we are talking about anything other than a game with very clear rules and observable outcomes, that's an extraordinary claim.
Deciding to govern by KPIs presupposes that we have KPIs that are chosen well enough to beat subject-matter-expert judgement. I think if we are talking about anything other than a game with very clear rules and observable outcomes, that's an extraordinary claim.