On: Show HN: I rolled my own simple support / Helpdesk...

[peterxpark]

i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox?

I use freshdesk currently for my org and want something better

[aaaaaaaaata → peterxpark]

What do you hate about Freshdesk?

Looking to scale it soon, need to know if I'm making a mistake!

[gigamick → peterxpark]

I'll maybe add a wee video.

Tickets are created via a form.

Tickets go onto your dashboard.

When you reply the submitter gets an email notification.

When the submitter replies you get an email notification.

So on and so forth until you mark the ticket as resolved.