I'm aware of the BS they pull. I've spend numerous hours on the phone this week trying to get a prescription filled. I have to pay out of pocket, but they aren't able to submit the claim for it to count towards my deductible. Why?
Because they decided to designate a generic medication as a name brand. So even though it was 100% covered last year, now I have to pay 100% ($175/month) until the deductible is hit. I'm also forced to use s specific chain. But they couldn't file the claim toward my deductible because the software system at the chain wouldn't allow for it to be submitted as a brand name (because it's truly a generic). So this whole fiasco is because they decide to designate a generic as a name brand just so they can charge us more, and the geniuses making this change didn't even check to see if their system could handle that new business process.
Because they decided to designate a generic medication as a name brand. So even though it was 100% covered last year, now I have to pay 100% ($175/month) until the deductible is hit. I'm also forced to use s specific chain. But they couldn't file the claim toward my deductible because the software system at the chain wouldn't allow for it to be submitted as a brand name (because it's truly a generic). So this whole fiasco is because they decide to designate a generic as a name brand just so they can charge us more, and the geniuses making this change didn't even check to see if their system could handle that new business process.