Pretty steep from free to $5990 per year. That's a lot of money for startups etc, but they can stick to the free tier. I'd be worried if the free tier suddenly changed though, but I doubt they'd do that to their potential customers. All in all I'd be willing to try this out.
That’s $50/seat/month if you have 10 seats and marginal seats are $21/month. Feels fine if lots of people will use it. Perhaps they are trying to avoid doing support for tiny customers.