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Another issue tracker is being developed and advertised every year, because all the existing ones obviously suck.

_Clearly_ this is a software problem that needs technical fix. But it isn't. As the parent notes: "the tool doesn't matter. The team does"

Many times I have wanted to burn JIRA to the ground, but the fact of the matter is that if that happened, the org would simply re-create dysfunctional processes in another tool and then blame that tool.




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