To counterbalance this, I'll point out I've heard some pretty clueless things come out of the mouths of Apple Store employees too - e.g. "plugging in your macbook air into a macbook pro PSU will damage the battery" and other silly stuff.
Granted, but I don't expect store employees to know that voltage is the only thing that matters, not amps. What I do care about is people knowing what software comes with the new machine, what is installed by default, how much it would cost to get an upgrade to Professional, where Office is discounted with a laptop, what kind of graphics card is in it, how many gigs of memory and other basic questions.
The guys at the Microsoft store I visited made clueless look bright. Apparently they keep getting new machines in with no training at all.
