> The point 3 is similar to the relocation scare of a few years ago to India or similar.
> It hasn't happened.
We think it hasn't happened. And yet, the likelihood of talking to a CX rep from a Fortune 500 company who is based in the US is very low. Did that somehow help the US-based CX reps?
Perhaps you're thinking that it will be different with knowledge workers. Consider the well-publicized fact that a lot of Boeing software is written in India. How many other corporations are following suit behind the scenes?
> It hasn't happened.
We think it hasn't happened. And yet, the likelihood of talking to a CX rep from a Fortune 500 company who is based in the US is very low. Did that somehow help the US-based CX reps?
Perhaps you're thinking that it will be different with knowledge workers. Consider the well-publicized fact that a lot of Boeing software is written in India. How many other corporations are following suit behind the scenes?