The first major issue we had was when emails sent to comcast.net addresses were bouncing. We were told that it was a known issue and that SendGrid was working on it. If SendGrid knew about this issue, why didn't anyone at SendGrid contact us proactively about the situation? We learned about the issue from unsatisfied customers who had not received order confirmations. To make matters worse, we never received a follow-up email informing us that the issue had been resolved. The lack of communication was unacceptable, especially given the man-hours that SendGrid allocates to the dissemination of fluff on
Twitter (e.g., "Some sweet demos today from last night's hackathon").
The second major issue was even worse. Our latest invoice failed to be paid automatically for some undisclosed reason, and we didn't receive any notification regarding the issue. Again, we learned about a SendGrid issue from unsatisfied customers. To make matters worse (there's that phrase again), our customer service email address was added to the hard bounce list after our automatic payment failed. So after we manually paid our invoice, we still didn't receive emails sent to our customer service email address from our site's
contact form.
The first major issue we had was when emails sent to comcast.net addresses were bouncing. We were told that it was a known issue and that SendGrid was working on it. If SendGrid knew about this issue, why didn't anyone at SendGrid contact us proactively about the situation? We learned about the issue from unsatisfied customers who had not received order confirmations. To make matters worse, we never received a follow-up email informing us that the issue had been resolved. The lack of communication was unacceptable, especially given the man-hours that SendGrid allocates to the dissemination of fluff on Twitter (e.g., "Some sweet demos today from last night's hackathon").
The second major issue was even worse. Our latest invoice failed to be paid automatically for some undisclosed reason, and we didn't receive any notification regarding the issue. Again, we learned about a SendGrid issue from unsatisfied customers. To make matters worse (there's that phrase again), our customer service email address was added to the hard bounce list after our automatic payment failed. So after we manually paid our invoice, we still didn't receive emails sent to our customer service email address from our site's contact form.