What I like about forums is that a) they're indexable by search engines! and b) because there's no expectation of an immediate response, people tend to put more time into their requests for help.
I support a FOSS project via Slack, and information sparse requests are sadly the norm, I found that 95% of my responses are "Can you please provide more logs/configuration/actual description of what you were expecting, and what happened instead".
> What I like about forums is that a) they're indexable by search engines! and b) because there's no expectation of an immediate response, people tend to put more time into their requests for help.
For me there is also c) I can browse the content that is already there without signing up. Not going to join your Discord "server" when I don't even know anything about your community.
>Not going to join your Discord "server" when I don't even know anything about your community.
Why not? It's just as easy to join a discord server as to visit a site. If you don't have a Discord account already you can just type something random for your nickname.
Click the link, hope you're not inadvertently joining with your porn account, type a nickname, sit in the waiting room for 10 minutes until you can click the emoji that says you read the rules, get in, get notifications from unrelated channels because someone used @here begging for boosts, write out your question, get pinged again by a bot because you levelled up, then discover it wasn't the server you were looking for after all.
I support a FOSS project via Slack, and information sparse requests are sadly the norm, I found that 95% of my responses are "Can you please provide more logs/configuration/actual description of what you were expecting, and what happened instead".