I think it's pretty safe so say it's a double failure. A human abusing other humans is a failure of that first human. If there were other humans, a third party, that were supposed to protect the now-abused humans, then that is also a failure.
Just because there was no law that said "do not be an asshole" doesn't mean that an asshole is any less of an asshole.
Doing it at Bezos-scale makes it a Bezos-scale asshole problem.
Just because there was no law that said "do not be an asshole" doesn't mean that an asshole is any less of an asshole.
Doing it at Bezos-scale makes it a Bezos-scale asshole problem.