I've come to the conclusion that the older the company, the shadier the cancellation process usually is. Last week I had to spend an entire hour in a chat window to cancel my Economist subscription, talking to a sales rep who, after ~10 Are you sure? questions, 'pulled all strings' looking what he can do for me to find the right button in his SAP backend — you know, that one cancellation button that should usually be right there on my account page...
