About that first point, that to me seem like a genuine and emphatic thing to do but I want to flag that this has the potential to go into the "soft" areas where feelings exist. For a crash course in "feelings and needs" read non-violent communication to be appropriately humbled by how hard (but important) this skill is.
I agree. I have a whole blog[0] about what I wish I had known when I was a new developer. Those "soft skills" (which are actually pretty hard) come up again and again as something I wish I'd known earlier.
