The automated email from Stripe is just weird. No, zero, disputes? That's uncanny.
I've run a Stripe.com integration (for a SaaS business). A few times a year somebody disputes a charge. It's usually because they looked at their payment card statement and didn't recognize us when we billed for renewal.
Our policy is
1) try to resolve the dispute in our favor. That mostly works. It's good for our reputation score on Stripe.
2) refund the customer's charge. Always.
3) contact the customer and ascertain whether they want to continue their subscription.
I don't understand zero disputes. That's just not feasible when dealing with the public.
I've run a Stripe.com integration (for a SaaS business). A few times a year somebody disputes a charge. It's usually because they looked at their payment card statement and didn't recognize us when we billed for renewal.
Our policy is
1) try to resolve the dispute in our favor. That mostly works. It's good for our reputation score on Stripe.
2) refund the customer's charge. Always.
3) contact the customer and ascertain whether they want to continue their subscription.
I don't understand zero disputes. That's just not feasible when dealing with the public.