Here's my unsolicited advice: stop talking. You aren't going to win this by talking about it here of all places. Have a meeting today - all hands - and figure out what you are going to do. Don't invite your lawyer. Two agenda items: 1)how do we fix this for her? 2) how do we fix this problem with the model (insurance, renter background check)? Privately fix #1, publicly fix #2.
Don't talk publicly about what you are doing to help her until it is all done.
Do this right and your company is set. Do this wrong, and your company is dead.
Don't talk publicly about what you are doing to help her until it is all done.
Do this right and your company is set. Do this wrong, and your company is dead.
Good luck!