"which maps to the organisation's way at both ends"
this isn't always a positive or benefit to an org as a whole, although sometimes it's a net benefit to a specific decision maker.
many times the "org's way" was set years ago by someone who doesn't even work there any longer, and they chose "steps XYZ" because it's all that was available at the time. As things grow, the org info changes, needs change, and people try to squeeze new exceptions and rules in to the existing process. No one has 'authority' to revamp the process (whether with computers or not), and it just gets weirder and weirder.
"If the customer number starts with W and their date is earlier than 2007, give them a 10% credit on any items they ordered from the summer catalog, then email joe@ourcompany.com".
"There's no Joe that works here... ?"
"Don't try to change anything - this works just fine as it is".
> many times the "org's way" was set years ago by someone who doesn't even work there any longer, and they chose "steps XYZ" because it's all that was available at the time.
Whereas the “computer's way” was basically set by some people in Microsoft who'd never heard of the organisation and likely weren't even thinking about what it does, because that's not what they were making the software to do.
if you're just dumping everything in to excel, perhaps. I was more thinking about custom software, internally developed or contracted by the company to automate/amplify whatever their processes are.
this isn't always a positive or benefit to an org as a whole, although sometimes it's a net benefit to a specific decision maker.
many times the "org's way" was set years ago by someone who doesn't even work there any longer, and they chose "steps XYZ" because it's all that was available at the time. As things grow, the org info changes, needs change, and people try to squeeze new exceptions and rules in to the existing process. No one has 'authority' to revamp the process (whether with computers or not), and it just gets weirder and weirder.
"If the customer number starts with W and their date is earlier than 2007, give them a 10% credit on any items they ordered from the summer catalog, then email joe@ourcompany.com".
"There's no Joe that works here... ?"
"Don't try to change anything - this works just fine as it is".