Since he doesn't detail the nature of the problems he had with his failing Macs, I can't really say anything definitive. Personally, I've owned 4 Macs over the past few years and the worst failure I've suffered has been a hard drive crash, so maybe he just has bad luck.
I do believe his criticism of MobileMe is warranted though. I'm happy enough to play with it on my free trial but I wouldn't trust its reliability to exclusive use, nor do I want to be locked into an email address at $100/year.
I just found it hilarious that to paraphrase he said 'My Macbook Air couldn't stay connected to our office router so we took it apart for another project.'
Wait...what? You realize that there could be many reasons for that - and many solutions.
Follow that up with his 'high end' black Macbook had a problem...wait just because you pay 200$ more for a different colour doesn't make the laptop high end.
Yes, quite an 'expert' able to judge how a company is doing by his folly with devices.
I signed up for .Mac about 18 months ago and it continued to work well for me even after the transition to MobileMe. I would never use that email address as my primary one, but then again I don't need all my email pushed to my phone. Having GMail forward my important emails to my .Mac account has worked out well. What I really like about MobileMe is that my contacts, calendars and bookmarks are automatically synchronized so I no longer have to worry about docking my iPhone.
Not quite sure what kind of problems people are having with MobileMe but as long as I keep getting free extensions from Apple I guess they should keep complaining.
I do believe his criticism of MobileMe is warranted though. I'm happy enough to play with it on my free trial but I wouldn't trust its reliability to exclusive use, nor do I want to be locked into an email address at $100/year.