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FYI professionals are humans first and professionals second. If think that professionals can easily turn off how they are feeling and always act properly, then I conclude that you have little understanding of humans and little experience of how professionals act.

You've got that exactly backwards. Behaving professionally means turning off emotion and acting appropriately. Anyone whose job involves dealing with people has to do it, from grocery store cashiers and waitresses to doctors and lawyers.

It's expected, and literally millions of people do it successfully every day.



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