On: Ticketmaster: Rocking The Most Hated Brand In America

[cmer]

A great book explaining exactly this: The Innovator's Dilemma (http://www.amazon.com/Innovators-Dilemma-Technologies-Cause-... -- I don't make money from this link)

I think every entrepreneur should read and understand the theories illustrated in the book. It made me realize a lot of things, and understand better why old/established businesses are often replaced by startups.