I don't know what qualifies as "amazing company" in your eyes (they're certainly cheap for what you get), but my experience was certainly very bad:
I rented a VPS from them experimentally for a month, then left to go on vacation thinking I had cancelled it, but I had not. They left it running for another month that I hadn't paid for, and then sent the bill for the extra month to collections, so that's presumably affecting my credit score now.
Sending a bill for a recurring service to collections rather than just canceling the service is trash-tier company behavior, IMO. I strongly recommend against using Hetzner.
I can see why that's a bad experience for you, but IMO Hetzner did the right thing here.
What if I forget to pay my AWS bill for a week and, because of that, all my resources get deleted? IIRC AWS will inactivate your account after 3 months without payment, so the same thing would've happened there. 3 months is a nice trade off between "forgot to pay my bills" and "no longer use the service".
ETA: for sure it sucks they sent the bill to collection. Uncalled for, they could've attempted to settle directly with you first.
Agreed. Hetzner is very strict about not leaving a penny of theirs wasted/delayed without compensation. I know a couple friends here in Turkey who were contacted by a local collection agency for late settlement and were brought up with legal proceeding if they're not settling it soon. Aware of this, I started to never ever /forget/ about paying any of my bills on time.
I rented a VPS from them experimentally for a month, then left to go on vacation thinking I had cancelled it, but I had not. They left it running for another month that I hadn't paid for, and then sent the bill for the extra month to collections, so that's presumably affecting my credit score now.
Sending a bill for a recurring service to collections rather than just canceling the service is trash-tier company behavior, IMO. I strongly recommend against using Hetzner.