Yeah of course they're not. My post is about not being able to contact an embassy (or any other critical service) that offers only a web interface, when you have embassy-relevant business to discuss. It happens that the very time when you most might need the service of an embassy coincides with times when you are least likely to be able to access the internet: freshly arriving on foreign soil. The post is not about expecting the embassy to fix your internet connection, just to anticipate your lack of it.
