On: Why I won't be using Groupon again.. A consumer perspective.

[frobozz]

If this is the case, then as far as my reading of the story goes, upon discovering that she was serving people who she believed would be stingy tippers, she behaved in a way that would make even a generous tipper leave nothing.

This seems counterintuitive.

[jamesbritt → frobozz]

This seems counterintuitive.

Worse, it creates the results expected, reinforcing the bias, leading to more bad service because the worst suspicions have been "confirmed."

Now everyone is screwed.