I opened them up. I spoke to S76 support and they charged me $9 for a new screw kit...
I am quite familiar with breaking down/working on all types of machines...
they had lock-tight paint on the screws, which didnt work.
and the sad thing was that the connector type between the two broken machines had changed, even though they were the same model "Gazelle" - they are also a super pain in the ass to work on. The screen connector requires you to basically dismantle the entire machine...
Obviously this machine was a white-label Clio machine, and S76 has more recently started designing their own machines (supposedly - so I dont know how much of that design is in-house vs them spec'ing things out to other design services...
I am quite familiar with breaking down/working on all types of machines...
they had lock-tight paint on the screws, which didnt work.
and the sad thing was that the connector type between the two broken machines had changed, even though they were the same model "Gazelle" - they are also a super pain in the ass to work on. The screen connector requires you to basically dismantle the entire machine...
Obviously this machine was a white-label Clio machine, and S76 has more recently started designing their own machines (supposedly - so I dont know how much of that design is in-house vs them spec'ing things out to other design services...