Have you... actually ordered from a restaurant that's done self-delivery for more than 5 minutes?
I've never, not even once, seen the same driver from one of these services.
This is a huge problem, because every mapping service directs them to an automated exit-only gate that nobody anywhere has the power to open for them -- certainly not if they just sit there for 5 minutes helplessly then chuck it out the window and drive off.
On several occasions I did not even receive a call, text, or any other indication to expect to find my food a thousand yards away sitting in the rain in a parking lot.
They are delivery dilettantes, with no knowledge of their delivery area, no oversight, no guidance.
Most of them have no fixed delivery area, they just follow the next call until they end up two hours away in another county they didn't even realize existed within the borders of their fine state until that evening.
I have received orders so delayed there were legitimate food safety concerns -- upwards of 3 hours from the time of preparation.
3 of the 4 delivery services I have tried did not take responsibility for so much as a single one of these failures to deliver.
2 of them charge more than double menu price for most items on most menus because they added the full base price of an item to (the full base price of an item plus the full upgrade price of an item) in an intentional and deceptive manner.
I informed them of this repeatedly and went up a completely scripted escalation chain that very obviously started in another jurisdiction and very obviously said exactly what I was later informed after requesting a point of contact for service of process was absolutely not their policy (specifically: they have my money now so I can go and find something convenient with which to fuck myself)
I have to conclude that either you've been trying to order take out from the hardware store and been sorely disappointed that your pizza never arrived or must live in alternate reality filled with sunshine, rainbows and GrubHubs that aren't openly defrauding their delivery partners, customers, and shareholders
> Have you... actually ordered from a restaurant that's done self-delivery for more than 5 minutes?
Yes, of course. Aside from the example I gave where I used their self-delivery for 10 years before switching to this new gen.
And I suppose I’ve ordered from about 500 self-delivery restaurants, although I don’t keep a log.
It sounds like you’ve had some bad experiences and they aren’t like mine. I have had really bad experiences with doordash and grubhub where they wouldn’t fix problems, but Uber is about 75% responsive that is so much better than self-delivery.
From first principles it seems like self-delivery can’t compete unless they are really into delivery. Because they can’t scale well beyond their drivers on hand and it’s not possible for them to send out 10 orders at once, etc
I have used several delivery services, and my experience in two major metro areas has been that they are virtually indistinguishable from restaurants that have delivery people. The single biggest difference is that they tack on their own fee- a minor inconvenience since they take the orders online and so are less likely to get it wrong.
I've never, not even once, seen the same driver from one of these services.
This is a huge problem, because every mapping service directs them to an automated exit-only gate that nobody anywhere has the power to open for them -- certainly not if they just sit there for 5 minutes helplessly then chuck it out the window and drive off.
On several occasions I did not even receive a call, text, or any other indication to expect to find my food a thousand yards away sitting in the rain in a parking lot.
They are delivery dilettantes, with no knowledge of their delivery area, no oversight, no guidance.
Most of them have no fixed delivery area, they just follow the next call until they end up two hours away in another county they didn't even realize existed within the borders of their fine state until that evening.
I have received orders so delayed there were legitimate food safety concerns -- upwards of 3 hours from the time of preparation.
3 of the 4 delivery services I have tried did not take responsibility for so much as a single one of these failures to deliver.
2 of them charge more than double menu price for most items on most menus because they added the full base price of an item to (the full base price of an item plus the full upgrade price of an item) in an intentional and deceptive manner.
I informed them of this repeatedly and went up a completely scripted escalation chain that very obviously started in another jurisdiction and very obviously said exactly what I was later informed after requesting a point of contact for service of process was absolutely not their policy (specifically: they have my money now so I can go and find something convenient with which to fuck myself)
I have to conclude that either you've been trying to order take out from the hardware store and been sorely disappointed that your pizza never arrived or must live in alternate reality filled with sunshine, rainbows and GrubHubs that aren't openly defrauding their delivery partners, customers, and shareholders