The broader picture is that all of the money to pay the driver comes from the customer. If the driver-restaurant system isn’t creating enough value for the customer to pay them a living wage, they won’t get it. Either they’ll get a lesser wage, the company will go out of business, or both.
That anecdote was immediately relatable to many of us who have gotten late, soggy, cold food delivery.
No. Your premise seem to be that this anecdote is correct and that that is the inevitable result of non gig-job delivery. I'm pretty sure that there's a lot of anecdotes out there with bad Uber Eats deliveries too.
I did (and do) not argue it’s inevitable, but it is quite common in my experience.
My solution to their failure is to go pick it up myself, including purchasing some of those red insulated delivery boxes for our family use. It makes takeout much more enjoyable when the timing is predictable and the food almost as high-quality as if served on-site.
As a customer, my concern is with a goods and services I’m buying. The restaurant’s relationship with its employees, food suppliers, and power company is their concern, not mine. If a restaurant wants to pay $100/hr or any other legal wage, that’s their business, not mine.
It’s inarguably self-centered but entirely practical. I can’t review the employee handbook, employee promoter score, supply chain sustainability reports, and corporate social responsibility policies of everyone I order so much as an $8 pizza from.
