Chat has other advantages. Lets say you're trying to agree on a restaurant for dinner:
- If I'm busy right now I don't need to stop what I'm doing to answer the call, or you don't need to try again later.
- Need 2 minutes to look up your schedule and suggest a time or find a restaurant? That's fine, I can do something else until you reply and you don't feel like you need to rush the process.
- 6 hours later I forgot which restaurant we agreed on? It's ok, just open the chat, it's right there.
- The chat is searchable, if 2 months later I don't remember the restaurant name I can probably find in a few seconds by searching some related keywords like "food", "restaurant", "dinner", etc.
- If I'm busy right now I don't need to stop what I'm doing to answer the call, or you don't need to try again later.
- Need 2 minutes to look up your schedule and suggest a time or find a restaurant? That's fine, I can do something else until you reply and you don't feel like you need to rush the process.
- 6 hours later I forgot which restaurant we agreed on? It's ok, just open the chat, it's right there.
- The chat is searchable, if 2 months later I don't remember the restaurant name I can probably find in a few seconds by searching some related keywords like "food", "restaurant", "dinner", etc.