I have the exact same story with the cops refusing to look for the muggers who had run away a minute earlier. And I've heard plenty other outrageous stories about OPD refusing to help. They are mostly incompetent and lazy.
Underpaid? Really? I don't have a reference, but I saw an article a couple of years ago that with overtime it was common for Oakland officers to make more than $100k.
Where they really cleanup is overtime. And on the last year on the job, they work ridiculous hours, perhaps sleeping at a desk a lot of the time. Pensions in California are based on the last year of pay.
Yes, they do put their lives at risk and for that I am appreciative. But I'd appreciate it a lot more if they were a lot more responsive to the citizens who pay them.
Granted, being a police officer is certainly a more risky profession than programming, but I'm not sure that the chance of getting killed on the job is higher for police officers than for truck or cab drivers.