My Internet suddenly stopped working in the middle of a work day a few weeks back (I work from home) and I tried to call Spectrum to diagnose the problem and all they could tell me was the account holder canceled the account, which was clearly not true as I tried to tell them since I am the account holder and I did no such thing. Unfortunately, my wife (who they would actually talk to) works in a SCIF, so I had no way to get a hold of her and had to just leave her a message and wait.
It turns out someone had called and claimed to be moving into my house, so they canceled my account in order to enable setting up a new account for the person who claimed to be moving into my house.
I am still amazed that this is possible. You can get any customer's Internet turned off and they can't stop you just by signing up to get a new account at their address.
It turns out someone had called and claimed to be moving into my house, so they canceled my account in order to enable setting up a new account for the person who claimed to be moving into my house.
I am still amazed that this is possible. You can get any customer's Internet turned off and they can't stop you just by signing up to get a new account at their address.