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I disagree with other commenters saying it's anything but price gouging. When I worked for a msp (i.t. tech) we had trunk lines and asterisk. Managing it was dead simple, way faster than Vonage. We also had softphones with all the features u needed (call shadowing, recording). But yea if your not paying someone you will need to invest the time to set it up but it's relatively smooth sailing from there



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